These terms and conditions govern your use of the TechNTroop website (https://thetechstyles.com/) and the services provided by TechNTroop. By accessing or using the website and its services, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms and conditions, you may not access the website or use its services.
Contact Information Usage
By submitting your contact information through the website contact form, you agree to be contacted by TechNTroop via the provided contact information for communication regarding your inquiries, requests, or any other relevant matters.
Revision Policy
TechNTroop provides revision services based on the package selected. Customers may request unlimited free revisions, provided that the design and concept remain unchanged. The turnaround time for revisions is 48 hours.
Refund Policy / Money Back Guarantee
Refund requests are subject to the following conditions:
– Refunds are not applicable after the initial design concepts are approved or changes are requested, unless TechNTroop cancels or terminates the contract for reasons other than breach or non-performance.
– Refund requests made before the delivery of initial design concepts are eligible for a full refund (less a 10% service & processing fee).
– Refund requests made within 48 hours are eligible for a 66% refund (less a 10% service & processing fee).
– Refund requests made between 48-120 hours of initial design delivery are eligible for a 33% refund (less a 10% service & processing fee).
– No refund requests will be entertained after 120 hours of initial design delivery.
– No refund requests will be entertained if no action is taken on the order for 30 days after placing the order.
– No refund requests will be entertained after final files have been delivered.
– For website packages, no refund will be entertained once website development is completed or the website is deployed live.
– For video animation packages, no refund requests will be entertained after the storyboard design.
– All refund requests should be communicated to the support department.
How to Claim Your Refund
To request a refund, contact TechNTroop via toll-free number, live chat, or email. Upon approval, design rights will be transferred to TechNTroop, and customers will forfeit any right to use the refunded designs.
**My Account**
The My Account area is provided for convenient communication. Customers are responsible for checking the account area for queries, concerns, or additional instructions. Failure to do so does not warrant a refund.
Quality Assurance Policy
TechNTroop designers adhere to provided specifications and conduct thorough research to ensure design quality and uniqueness.
**100% Satisfaction Guarantee**
TechNTroop offers unlimited revisions until customers are 100% satisfied, depending on the package selected.
Domain and Hosting
Domain and hosting are provided for free with website packages, where applicable. Email accounts provided with website packages can be configured on third-party email software.
Delivery Policy
Design order files are delivered to the My Account area as per the specified date on the order confirmation. Rush delivery service is available for an additional fee.
Record Maintenance
TechNTroop keeps records of finalized designs and can resend final files upon request.
Customer Support
TechNTroop offers 24-hour customer support for assistance with queries and questions.
Communication Policy
TechNTroop is not liable for correspondence from email addresses or toll-free numbers not associated with the company.
Access to Information
Users agree to provide correct, current, and complete information. TechNTroop reserves the right to refuse access to services or terminate accounts if provided information is deemed inaccurate.
Exclusions
TechNTroop will assist with the integration of third-party plugins and APIs but will not engage in third-party dealings during project development.
Reactivation Policy
Projects will be considered closed if the client is unresponsive for a month or more. A reactivation fee will be charged for such projects.If you have any questions or concerns regarding these terms and conditions, please contact us at info@thetechstyles.com.